Privacy Policy

1. Introduction

Recognizing the importance of protecting personal information, GAGEX Co., Ltd. (hereinafter referred to as "we," "us," or "our") will comply with the Act on the Protection of Personal Information, as well as other applicable laws and regulations. Please kindly note that we will treat any personal information that we may collect, use, or otherwise get access to in association with your use of any product or service provided by us (hereinafter referred to as the “Services”) subject to the following provisions.

2. Application

This Privacy Policy shall apply while you are using the Services or any website that contains this Privacy Policy.

Please click or tap here to access the Japanese version of this Privacy Policy.

3. Collection of Personal Information

In association with the use of the Services, we will collect personal information as listed below through submission from you or in an automated manner. We will collect such personal information in a proper manner without using any fraudulent or other unlawful means.

・Contact information (name, address, phone number, e-mail address, etc.)

・Account information (name, user ID, user name, date of birth, password, etc.)

・Log information and activity history information (IP address, cookie, device identifier, OS type and version, game version, crash report, language setting, feature utilization status, time zone, purchase history, etc. )

・Location information

・Information on employment or job application (name, address, etc.)

4. Purposes of Using Personal Information

We will use any personal information that we collect only for the following purposes:

・To plan, improve, and maintain our services

・To implement personal authentication and to provide various services for you;

・To distribute various types of correspondence and notices in association with the Services;

・To perform customer survey-related activities, including the following: to notify of various questionnaire surveys, etc., and to send and to collect questionnaire forms, provided that you separately provide us with your prior consent to such collection;

・To notify of and implement various campaigns, etc.;

・To distribute a variety of information, including e-mail newsletters and various kinds of notices;

・To respond to your feedback or queries related to the Services;

・To process statistical data in such a way as to prevent the identification of any individuals and to use the processed data for improving the Services or developing products or to provide our business partners with the processed data;

・To conduct surveys, data analysis, public relations activities, marketing activities, and advertising activities, including measurement of their effects;

・For any other purposes incidental to the purposes listed above.

5. Provision and Sharing of Personal Information to/with Third Parties

We may entrust the handling of personal information to a third-party legal entity, provided that we impose on such legal entity the obligation to follow our instructions. For this purpose, we may enter into a contract with third parties, including business alliance partners, outsources, advertising companies, data analysis companies, and service providers. In addition to the above-mentioned cases, we will provide certain third parties with your personal information in the following cases.

・When we are required to do so in accordance with the law, and in this case, we may provide the relevant third party with your personal information without obtaining consent from you;

・When there is any justifiable reason for providing personal information, such as when the provision of personal information is required to protect a human life or body, or someone’s property, honor, or reputation;

・When we receive a request to disclose personal information from a third party, such as a duly empowered law enforcement or administrative agency, or any agency or organization equivalent thereto;

・When we sell or assign all or part of our business to another business operator, and in this case, your personal information may be assigned to that business operator as part of the transaction.

6. Provision of Personal Information to Third Parties Located outside Japan

For the purposes set forth in “Purposes of Using Personal Information,” we may provide legal entities located in third countries with collected personal information. Laws and regulations outside Japan concerning the protection of personal information may differ from than those in Japan. We will take the necessary and appropriate measures to ensure the protection of your personal information in accordance with the applicable laws and regulations.

7. Analysis and Provision of Information

We will analyze information on you and then use it to provide you with information on our or third parties’ activities or products. This provision of information includes introducing features related to you, proposing contents customized for you, and providing advertisements or promotional materials tailored to you. Also, we may use third-party services to analyze or evaluate certain information, including the status of your use of the Services and the history of your accessing advertisements. These service providers may independently use tracking technologies, such as cookies, on your device or in your browser for the purpose of the above-mentioned provision of information. This Privacy Policy shall not apply to the handling of your personal information by these service providers, etc.

8. Self-management of your Personal Information

You have the right to manage your personal information that you may provide to us in the Services by using various methods, including the following.

・You can cease to provide your personal information by uninstalling programs for the Services.

・When we make an inquiry to you about whether you will allow us to acquire your personal information, you can refuse to do so. In this case, all or part of the Services may become unavailable.

・You can manage cookies by changing your browser settings.

・For the Services that correspond to application software, you can cease to provide locational information via device settings.

・For the Services that correspond to application software, you can initialize the IDs used for tracking advertisements via device settings.

9. Request for Disclosure of Personal Information

You have the right to request that we disclose your personal information retained by us. When receiving a request for disclosure from you, we will disclose such personal information after making sure that the request has been made by you; provided, however, that we may refrain from disclosing all or part of such personal information if one of the following circumstances applies. If we decide to refrain from disclosure, we will notify you to that effect.

・Such disclosure could cause harm to your or any third party’s life, body, property, or other rights and interests;

・Such disclosure could significantly hinder the proper conduct of our business;

・Such disclosure could lead to a violation of a law or regulation.

Please kindly note in advance that we will charge you a fee of 1,000 yen (tax included) when receiving from you a request for disclosure set forth in this paragraph.

10. Request for Notification of Purposes of Using Personal Information

You have the right to request us to disclose the purposes of using your personal information retained by us. When receiving a request for disclosure from you, we will disclose such purposes after making sure that the request has been made by you; provided, however, that we may refrain from disclosing all or part of such purposes if one of the following circumstances applies. If we decide to refrain from disclosure, we will notify you to that effect.

・We keep you informed of the purposes of using such personal information through this Privacy Policy or any other means so that such purposes are obvious;

・Notifying the purposes of use to you or their disclosure thereof to the public could cause harm to your or any third party’s life, body, property, or other rights and interests;

・We need to cooperate with a national government organ or local public entity in its performance of such functions under its jurisdiction as prescribed by law, and notifying the purposes of use to you or their disclosure thereof to the public could hinder the performance of such functions;

・Notifying the purposes of use to you or their disclosure thereof to the public could lead to infringement upon any right or interest held by us.

11. Corrections, etc., of Personal Information

When receiving from you a request for a correction, addition, or deletion (hereinafter referred to as the “Correction, etc.”) of the details of any item of your personal information on the grounds that such personal information is incorrect, we will make sure that the request has been made by you, then conduct an investigation to the extent necessary to fulfill the purposes of use, except where special procedures are specified pursuant to the provision of a law or regulation, and finally implement the Correction, etc., on the above-mentioned personal information on the basis of the result of the investigation and notify you to that effect.

12. Cessation, etc., of Use of Personal Information

When receiving from you a request for the cessation of use or erasure (hereinafter referred to as the “Cessation of Use, etc.”) of any item of your personal information on grounds that such personal information is being used beyond the scope of the purposes of use that were publicized in advance, or that such personal information has been acquired through fraudulent or other unlawful means, we will make sure that the request has been made by you, then conduct a necessary investigation, and finally implement the Cessation of Use, etc., on the above-mentioned personal information on the basis of the result of the investigation and notify you to that effect. However, if the Cessation of Use, etc., of such personal information involves a large cost or otherwise is hard to implement, we will take an alternative measure for this that is necessary to protect your rights and interests, provided that such an alternative measure can be taken. If your request does not meet the requirements prescribed in the Act on the Protection of Personal Information, we may not be able to respond to your request. Moreover, we may charge you an extra fee for our response to your request.

13. Revision of the Privacy Policy

We shall have the right to revise this Privacy Policy at any time. The revised Privacy Policy shall be displayed on our website and take effect upon its display thereon.

14. Contact

If you have a question or need to consult with us about this Privacy Policy, please contact us by e-mail at the following address.

support@gagex.co.jp

Established on August 4, 2016

Revised on April 19, 2023